Delivering real improvements to the My Livin app with our customers
Listening to our customers and building digital services together is at the heart of how we’re improving the My Livin app.
By working closely with our Tenant Network, we’re making sure the app continues to evolve in ways that are shaped by real experiences and real needs.
We co‑create the app with our Tenant Network alongside our Digital Transformation team, using customer insight to guide every improvement. With more than 6,700 customers now using the app, their involvement is helping us focus on what matters most.
Recent additions include My Surveys and My Visits, both launched on 18 December. Since launch, My Surveys has been used over 4,800 times, making it easier for customers to share feedback, while My Visits has been accessed more than 6,500 times, helping customers keep track of upcoming appointments and visit details in one place.
Most recently, the network has helped us shape and test an exciting new AI capability, ensuring it’s easy to use and adds real value. By putting customers at the centre of our digital transformation, we’re continuing to improve the app and deliver services that work better for everyone.
Gordon Whittle, Livin tenant and Tenant Network member said; "I enjoy being part of the AI testing session, It was easy to share my thoughts and it's clear they genuinely want the app to be the best it can be."
Abi Wilson, Digital Analyst Apprentice said; "It’s been great to work closely with customers to understand what really matters to them. Their feedback directly shapes our decisions and the improvements we make."
Pictured: Reece O'Dwyer (Process Improvement Analyst Apprentice), John Waller (Livin tenant and Tenany Network member), Elisha Ornsby (Customer Voice Adviser), Gordon Whittle ( Livin tenant and Tenant Network member) and Abi Wilson (Digital Analyst Apprentice).