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Supporting our customers to safely access the digital world

My Livin app transforms rent account management

Spennymoor youngsters support their home town at Wembley

Bringing digital confidence to our communities

We are helping more tenants feel confident and connected, with our friendly digital champions offering one-to-one support in the community, making getting online easy and accessible.

Natalie Wilkinson appointed chair of Livin’s Board

We are delighted to announce the appointment of Natalie Wilkinson as the new Chair of the Board. Natalie succeeds Dennis Bradley, who has served as Chair since 2021. We extend our heartfelt thanks to Dennis for his outstanding leadership.

Track your repair operative now live in My Livin app

Complaints and Feedback in 2024/25

We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

Community grant enables vital lifeline for hundreds of residents to continue

A community fun day in Shildon filled with treasure hunts and furry friends

Livin announces Board changes to support strategic growth and community impact

We have appointed a new chair of the Board, along with four new Board members.

Dennis Bradley retired as Chair of the Board on 18 September after reaching the end of his nine-year term. Dennis was instrumental in guiding us through key transformations, championing initiatives that improved customer service and supporting the building of new affordable homes and the regeneration of local neighbourhoods and communities.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.