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Supporting Sustainable Tenancies

We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

Building and Acquiring Sustainable Homes

We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.

Transforming Customer Experience and Digital Services

We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.

Choice Based Lettings

Our homes in Darlington, Hartlepool and Stockton are allocated through different Choice Based Lettings systems to those located in County Durham. If you’d like to apply for one of our homes in these areas, you must apply through the correct system; we cannot accept applications directly.

About Us

We are a local housing provider currently managing over 9,000 homes across County Durham. Our goal is to improve lives through sustainable home and places.

Equality, Diversity and Inclusion

As a landlord and an employer, we provide services and offer employment opportunities equally to everyone.

Supporting Sustainable Places

We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

Providing Quality Sustainable Homes

We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

Making A Complaint

We always try to provide you with an excellent service but recognise that sometimes things can go wrong.

Customer Voice in 2023/24

We encourage customer feedback, place listening to our customers at the heart of what we do and, ensure our arrangements enable tenants to engage and influence in a meaningful way to continuously improve services.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.