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Supplier Privacy Notice - Why do we process personal data and what is our lawful basis for processing?

Customer Privacy Notice - Why do we process personal data and what is our lawful basis for processing?

New career for Chilton tenant with Livin Futures support

Getting Involved

We have many opportunities for you to get involved and engaged in influencing and improving our services. You can read more about these below.

Join the Regulator of Social Housing's Tenant Mailing List

Ways We Listened to and Acted on Your Complaints

Listening to your feedback and learning from your complaints has resulted in the following improvements to our services.

Request For Work And Training Support

Our Livin Futures Team can support you into employment to help your financial situation, from free training opportunities to matching you with local job vacancies and improving your job hunting skills.

Our Board

Our Board is supported by four committees: Housing and Communities, Finance and Investment, Audit and Risk, and HR and Remuneration. Together, the Committees review our effectiveness and recommend changes to the board that will help us improve.

Customer Feedback and Complaints

We value what you have to say to us and we will always be polite to you. We will give you clear information about what to do if you are not happy with our services, and use your feedback to make improvements.

Volunteering And Work Experience

If you have some free time and would like to help your community, volunteering could be for you. We can also help you to gain new skills by being placed in the workplace.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.