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How do I add or remove someone from a tenancy?

Customer Voice in 2023/24

We encourage customer feedback, place listening to our customers at the heart of what we do and, ensure our arrangements enable tenants to engage and influence in a meaningful way to continuously improve services.

Rent Account

Frequently asked rent account questions

Third Party Authorisation

Third party authorisation is a process where you, our tenant, can grant permission to a family member, friend or a professional to act on your behalf to manage your tenancy.

Ways We Listened to and Acted on Your Voice

We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange and tenant network sessions to make service improvements that make a real difference.

Annual Report 2023/24

This report reflects on the past year and gives you important information on how we are performing and what we have been doing to continuously improve the services we deliver to you.

New Model Of Shared Ownership

This government scheme is for those who are renting a new home delivered throughout the Affordable Homes Programme 2021-2026.

Livin Futures supports hundreds into employment with the help of UKSPF

Over 250 families supported by Ferryhill community pantry

Bringing digital confidence to our communities

We are helping more tenants feel confident and connected, with our friendly digital champions offering one-to-one support in the community, making getting online easy and accessible.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.