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Welcome to Plan A 2025-28, our business strategy that guides our work for the next three years.

The reports listed show how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.

The North East Housing Partnership brings together social housing providers from around the North East to work collectively to achieve shared goals to improve communities and to deliver more social housing.

Frequently asked environmental sustainability questions

We have a legal responsibility to carry out regular checks to ensure that your home is safe and efficient.

Working collectively with the community and partners we have established a community-led partnership for the estate. Our constant conversation with the estate will expand to explore everything place-based, from homes to the environment and from jobs to financial wellbeing.

We provide more than just a home. We can offer you financial support, advice, and the opportunity to get into training and employment.

Your complaint is the first step in helping us put matters right. If you have already been through our complaints procedure, you are entitled to make a complaint to the Housing Ombudsman.

Your tenancy visit is designed to make sure your home is safe and in good condition, and to identify any problems you might be having so we can provide any support you may need.

We work with you and our partners to improve the quality of life in the place in which you live.