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Annual Report 2024/25

Welcome to the 2024/25 Annual Report for you, our tenants.

Consistently Delivering Excellent Customer Experience and Digital Services

We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.

About Us

We are a local housing provider currently managing over 9,000 homes across County Durham. Our goal is to improve lives through sustainable home and places.

Use our online contact forms to get in touch with the right team. Whether you have a question, need support, want to provide feedback or make a request, select the form that best matches your enquiry and we'll make sure it reaches the right team.

Renting A Home

A tenancy agreement is a legal contract that sets out our responsibilities during your tenancy, what services we will provide, and all your rights and responsibilities as a tenant.

Getting Involved

We have many opportunities for you to get involved and engaged in influencing and improving our services. You can read more about these below.

Preventing and Tackling Fraud

If you suspect someone is committing fraud, please report this. Between April 2024 and December 2024 we worked with Durham County Council to investigate 31 reports of tenancy fraud.

Report A Repair

Our repairs service is available to ensure your home is good quality, well maintained and safe.

Your Home

We will provide you with safe, warm and energy efficient homes.

West Cornforth - Local offers

In Autumn 2024, we spoke with tenants living in West Cornforth to learn what would help their community and every day life. With more than 80 tenants taking part, their feedback helped us agree on three Local Offers for each community, along with our partners.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.