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Frequently asked questions

How do I bid for a home?

Before you can bid on one of our homes, you must first have an active account with Durham Key Options. If you are unsure how to do this, you can watch our helpful video which talks you through the process. If you have an account which is already activated and you are still encountering problems, please contact us.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

More FAQ's

Domestic Abuse

What is Domestic Abuse?

Domestic abuse is any single or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been partners or family members. Domestic abuse can occur regardless of gender or sexuality of those involved. Types of abuse include:

Psychological, physical, sexual, financial and emotional
Threats, stalking and intimidation

If you are experiencing domestic abuse or violence, please contact us.

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Women's Aid - Silent Solutions

Silent Solutions is for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency.

Visit womensaid.org.uk Visit womensaid.org.uk