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Frequently asked questions

How do I apply for a Livin home?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting Durham Key Options. If you’re still unsure how to do this, you can watch our helpful video which talks you through the process.

We have a small number of homes which are located outside Durham, these are all advertised through the Compass Choice Based Lettings scheme in Teesside; Compass is similar to Durham Key Options but we do not process applications registered for this scheme. If you wish to register an application for homes advertised in this area, please apply directly with Compass.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

More FAQ's

Domestic Abuse

Domestic abuse is any single or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been partners or family members. Domestic abuse can occur regardless of the gender or sexuality of those involved.

What do we do?

We know that talking about domestic abuse can be a frightening thought for many victims. That's why we promise to listen, understand individual circumstances and provide support through an agreed action plan.

We also work in close partnership with a range of specialist organisations that can provide support tailored to individual needs.

If you are experiencing domestic abuse or violence, please contact us.

If you need to leave this page quickly, you can use the quick exit button below.

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Women's Aid - Silent Solutions

Silent Solutions is for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency.

Visit womensaid.org.uk Visit womensaid.org.uk