Your rent charges will change on 7 April 2025. If you receive Universal Credit, you'll need to sign into your online account and update your housing costs. If you don’t have an online account, you can call the UC Helpline on 0800 328 5644.
Money Support
We advertise all of our available homes on our Find A Home page, simply visit this page for more information.
Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.
We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.
Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.
How long will it take for my application to be processed?
We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.
How can I get involved with Livin and help to shape services?
To find out more about the different ways you can get involved, please visit our getting involved section.
Can I apply to buy my home under Right to Buy?
Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.
Can I apply to buy my home under Right to Acquire?
If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.
We and our community partners have been able to continue to support our tenants during this difficult year. We have...
Helped over 840 children by distributing 4,900 packed lunches and activity packs over the school holidays
Contacted over 3,600 vulnerable or older tenants to offer reassurance and support
Supported projects to help people over 60 feel less isolated
Provided food bank services every day throughout lockdown for anyone in need
Carried out over 5,000 emergency repairs and 22,200 non emergency repairs
Provided 1,700 tenants with money support
Supported over 760 tenants into their new homes
Provided over 60 new homes for older people and families
Handled 54,000 telephone calls and over 135,000 online queries from tenants and customers
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