Gas Servicing - Keeping You Safe

The safety of you and your family is our priority. By law we have to make sure that a gas service is carried out in your home every year.

During Coronavirus

The government has identified gas servicing as a critical service that all landlords should continue. In fact it is even more important during the coronavirus crisis when we are all spending more time in our homes.

We understand that that you may be worried about letting us come into your home due to the coronavirus outbreak, so we want to reassure you how we will do that safely while maintaining social distancing:

  1. A member of our team will contact you 48 hours before your service appointment is due to discuss any concerns you may have, and will go through a brief questionnaire to ensure that we are complying with all the current guidance on protecting our customers, and to help us decide how best to provide your gas service to meet your individual needs.
  2. Our gas servicing engineer will knock at your door at the date and time of your appointment and wait 2 metres from your door. You can view their identification card through a window before you open your door.
  3. They will carry out a risk assessment which means they will ask you questions to ensure your circumstances haven’t changed suddenly and it is still safe for us to enter your home.
  4. They will look like this if the risk assessment determines they need to wear appropriate protective clothing.
  5. You can open the door for them to enter and then move to another room to the boiler.
  6. They will be in your home for approximately 60 minutes to carry out the work (this includes testing the smoke and carbon monoxide alarms). Your service is then complete for another year.

Smoke and carbon monoxide detectors

Most of our homes are fitted with smoke and carbon monoxide detectors, which are tested during your annual gas safety check. It is important that these are checked on a weekly basis by pressing the ‘test’ button. You should never disconnect or remove the batteries form your smoke or carbon monoxide detectors. If you have any issues with your alarms, please contact us.

Contact us Contact us

What to do if you smell gas

Turn off your gas supply immediately and open your windows and doors. Do not turn any electrical switches on or off, light matches or lighters. Immediately ring Transco on 0800 111 999, they will come to your home and make it safe.

0800 111 999 0800 111 999