Debtors and collection officer
You will be joining a supportive and enthusiastic team responsible for the collection of Council Revenues including Council Tax, Business Rates and sundry debts. As a Debtors and Collections Officer you'll play a crucial role in supporting customers in arrears by implementing effective collection strategies to ensure positive outcomes to minimise debt and help our customers.
You will communicate with customers by telephone, letter, and email, maintaining detailed records of every interaction. You will learn and understand the relevant legislation and processes, using the Council’s Debt Management Policy and procedures to provide advice support and guidance to customers and explain the recovery process to them signposting them to appropriate assistance where necessary.
