Complaints and Feedback

You can share your views about us to help improve the services we provide. Last year we listened to feedback and opinions from more than 5,000 tenants and customers to help us improve our services.

Complaints relating to financial services

If your complaint relates to anything financial, it is dealt with a bit differently in line with the Financial Conduct Authority Guidelines. Should you make a complaint about financial services you will receive your final response letter no later than eight weeks after we first receive the complaint.

Complaints Procedure Complaints Procedure

Compliments and suggestions

If someone has gone over and above, or you have a general compliment or suggestion, we'd love to hear from you.

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