Contact Us

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system. 

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

To find out who the gas supplier is for your new home, please visit https://www.findmysupplier.energy.

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.

A mutual exchange is a process that allows you to swap your home with someone else's home.

• You must have been a social housing or council tenant for at least 12 months and should not be in breach of your tenancy agreement.
• You can only swap houses if you have a secure, assured, or fixed-term tenancy. If you have a probationary tenancy, you won’t qualify until you’re at the end of your 12 months and have been moved to an assured or fixed term tenancy.
• You can’t exchange with a private rented tenant or homeowner.

To find out more details about your repair, simply log into the tenant app and open the repairs section.

You can rearrange your repair appointments by logging into the tenant app. However, if the repair is within 2 working days, please give us a call on 0800 5874538 and we will change this for you.

If you have missed your repair appointment you should have received a card through your door. Please contact us to get the repair booked back in as soon as possible.

You can rearrange your repair appointments by logging into the tenant app. However, if the repair is within 2 working days, please give us a call on 0800 5874538 and we will change this for you.

To find out more details about your repair, simply log into the tenant app and open the repairs section.

You can rearrange your repair appointments by logging into the tenant app. However, if the repair is within 2 working days, please give us a call on 0800 5874538 and we will change this for you.

You can cancel your repair appointments by logging into the tenant app. However, if the repair is within 2 working days, please give us a call on 0800 5874538 and we will change this for you.

You can find out more about the different ways you can get in touch by visiting our contact us page

To find out who the gas supplier is for your new home, please visit https://www.findmysupplier.energy.

Once you know who your gas and electricity suppliers are, you need to call them to change the supply into name of the lead tenant. If you have pre-payment meters, please make sure that there is credit on the meter at this time. Once this is done, you can then contact us to book an appointment for your gas and electric supply to be switched on.

You can check your account balance and most recent transactions by logging into the tenant app. You will also receive a rent statement quarterly via the tenant app or in some circumstances by post.

You can make a payment, set up a direct debit and check your rent account by logging into the tenant app. Alternatively, rent payments can also be made on our website or by calling our automated payment line on 01388 814704.

Yes, we offer a wide range of advice and support to help you pay your rent. We can also make referrals to other agencies who can provide more specialist support, please contact us to arrange this.

You can make a payment, set up a direct debit and check your rent account by logging into the tenant app. Alternatively, rent payments can also be made on our website or by calling our automated payment line on 01388 814704.

Yes, we offer a wide range of advice and support to help you pay your rent. We can also make referrals to other agencies who can provide more specialist support, please contact us to arrange this.

You can check your account balance and most recent transactions by logging into the tenant app. You will also receive a rent statement quarterly via the tenant app or in some circumstances by post.

You can make a payment, set up a direct debit and check your rent account by logging into the tenant app. Alternatively, rent payments can also be made on our website or by calling our automated payment line on 01388 814704.

You can make a payment, set up a direct debit and check your rent account by logging into the tenant app. Alternatively, rent payments can also be made on our website or by calling our automated payment line on 01388 814704.

You can check your account balance and most recent transactions by logging into the tenant app. You will also receive a rent statement quarterly via the tenant app or in some circumstances by post.

You can find out more about the different ways you can get in touch by visiting our contact us page

Once you know who your gas and electricity suppliers are, you need to call them to change the supply into name of the lead tenant. If you have pre-payment meters, please make sure that there is credit on the meter at this time. Once this is done, you can then contact us to book an appointment for your gas and electric supply to be switched on.

If you need to change the details of your gas service appointment, please contact us to arrange this.

If you are on a low income, a Council Tax Reduction can be claimed at the same time as your Housing Benefit. It is not part of any Universal Credit award, so it is important that you make a claim for this separately with Durham County Council by visiting their website. Alternatively, you can contact them by telephone by calling 03000 26 2000.

If you would like more information or help with a claim, our friendly Welfare Benefit Advisors would love to help. Please contact us and we will get back to you.

If you are experiencing Anti Social Behaviour or wish to report an incident that has occurred, please contact us by completing the our anti-social behaviour form.

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

If you are experiencing Anti Social Behaviour or wish to report an incident that has occurred, please contact us by completing the our anti-social behaviour form.

To apply for permission to alter your home, please contact us giving full details of the work you intend to carry out.

To find out more about the different ways you can get involved, please visit our getting involved section.

To find out more about the different ways you can get involved, please visit our getting involved section.

To find out more about the different ways you can get involved, please visit our getting involved section.

To find out more about the different ways you can share your views or make a complaint, please visit our complaints and feedback section.

You can find out more about the different ways you can get in touch by visiting our contact us page

There are a number of situations where a tenant’s fraudulent actions may result in the organisation taking legal action to end that tenancy. Examples (not exhaustive) include:

• Subletting all of a tenancy or part of it without the prior consent of the organisation.
• Obtaining a tenancy by deception or deliberately misrepresenting circumstances resulting in a property being allocated.
• The deliberate misrepresentation of circumstances in order to obtain approval for a mutual exchange.
• The deliberate misrepresentation of circumstances in order to be assigned a tenancy.

The Fraud Act 2006:

Wilfully misrepresenting circumstances or deliberately misleading someone in order to gain from that misrepresentation may also be a criminal offence within the meaning of the Fraud Act 2006. Livin may involve the Police or Local Authority Council in bringing criminal proceedings against an individual(s) where it is satisfied that there appears to have been criminal intent.

The Prevention of Social Housing Fraud Act 2013:

The Prevention of Social Housing Fraud Act 2013 creates new specific criminal offences of unlawfully subletting by secure and assured tenants in social housing. This occurs where:

• The whole or part of the property has been sublet.
• The sublet is contrary to the tenancy conditions.
• The tenant has moved out and the tenant knows the sublet is a breach of their tenancy.

The Act gives local authorities powers to prosecute in cases of unlawful subletting, and enables the Court to order the recovery of any profit made though subletting, by awarding Unlawful Profit Orders (UPOs). Any assured tenant convicted of unlawfully subletting their tenancy will lose their security of tenure.

You can find out more about the different ways you can get in touch by visiting our contact us page

To find out more about the different ways you can share your views or make a complaint, please visit our complaints and feedback section.

To find out more about the different ways you can get involved, please visit our getting involved section.

To apply for permission to alter your home, please contact us giving full details of the work you intend to carry out.