We are carrying out essential upgrade work on the My Livin app and portal on Saturday, 29 November from 7am. This means all My Livin services, including the app and website login, will be temporarily unavailable.

You can email us at Contactus@livin.co.uk. If you have an emergency repair or housing issue please call us on 0800 587 4538.

We expect all My Livin services to be back up and running by Saturday, 29 November at 1pm. Thank you for your patience whilst we make improvements to My Livin.

Make Things Right: Social housing complaints campaign

The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.

As a responsible social landlord, we welcome and support the ‘Make Things Right’ campaign. We always try to provide you with an excellent service but recognise that sometimes things can go wrong. We regard your comments as an opportunity to look at if our services are meeting your needs or not. Don’t be afraid to tell us what you think we are doing wrong. Your right to services will not be affected if you make a complaint.

How can I get an issue sorted?

If you have an issue, you should:

Report it - Get in touch with us to let us know about the problems you are experiencing.

Make a complaint - If you're not happy with how we have dealt with your issue.

Escalate your complaint to the Housing Ombudsman - if you're dissatisfied with how we have handled your complaint.

You can take these steps for lots of issues, including:

Damp and mould
Repairs
Access problems
Anti-social behaviour
Poor customer service

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.