Before you can bid on one of our homes, you must first have an active account with Durham Key Options. If you are unsure how to do this, you can watch our helpful video which talks you through the process. If you have an account which is already activated and you are still encountering problems, please contact us.
How long will it take for my application to be processed?
We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.
How can I get involved with Livin and help to shape services?
To find out more about the different ways you can get involved, please visit our getting involved section.
Our HomeSwap scheme means you can swap homes with another social housing tenant who is looking to move into either a smaller or larger home.
How it works
First you need to register your property on Durham Key Options so that we can begin to advertise your home on their website. This means you will be able to search through properties available from different housing providers across the County, not just Livin.
Once you have registered your property you will receive a reference number which will allow you to log into your account and search for a suitable swap, you will be responsible for contacting other tenants directly who you may wish to swap homes with.
Top Tips for HomeSwap
Provide as much detail about your home as possible
Provide photos of your home to show how nice your property is
Add any marketing information (Close to local amenities, schools, transport links etc)
Remember to specify where you would like to move to and register for Homeswap Direct if you wish to move nationally/outside of County Durham
Please provide an email address and contact number so interested parties can contact you regarding your Homeswap advert
Continue to check your Homeswap account, new adverts are added on a regular basis
Your Homeswap advert will be advertised for 90 days, remember to contact us near to the date of your advert expiry to renew your membership.