Search Results

Your search for the phrase Our Values returned 416 results.

Getting Involved

We have many opportunities for you to get involved and engaged in influencing and improving our services. You can read more about these below.

Choice Based Lettings

Our homes in Darlington, Hartlepool and Stockton are allocated through different Choice Based Lettings systems to those located in County Durham. If you’d like to apply for one of our homes in these areas, you must apply through the correct system; we cannot accept applications directly.

Terms And Conditions

By using our website, you confirm that you accept these terms and conditions and that you agree to comply with them. The terms and conditions may be altered, changed and superseded at any time without prior warning by updating this information page and by any other legal notices published on this website.

Our Legislative and Regulatory Responsibilities

Garages

We offer a range of garages across our places to rent for your convenience. Unfortunately, we do not have any garages for rent in Darlington, Hartlepool or Stockton. If you live in one of those areas, please contact your local council.

Community Grants

We have aligned our Livin Community Grant funding programme themes to address key concerns raised by our tenants and to help meet the placemaking objectives outlined in our Plan A.

Environmental Sustainability

We are committed to taking positive climate and ecological action through our Planet A Strategy. We are embedding environmental sustainability into all our operations to reduce our environmental impacts and carbon emissions.

Ways We Listened to and Acted on Your Complaints

Listening to your feedback and learning from your complaints has resulted in the following improvements to our services.

Local offers

We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

Why is my housing rent going up?

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.