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Third Party Authorisation

Third party authorisation is a process where you, our tenant, can grant permission to a family member, friend or a professional to act on your behalf to manage your tenancy.

Together with our community partners

We and our community partners have been able to continue to support our tenants during this difficult year.

How do I access My Livin?

1. Introduction

My Livin App

Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

Digital Unite tips and guides

You can find helpful tips, guides and other resources if you need any refresher training following our support. You can also find simplified guides to help get you started.

Our People

Our leadership team is made up of the Chief Executive, three Directors and two Executive Directors forming our Executive Management Team and report to the Board.

Dementia Support

A Dementia diagnosis can be difficult, but it does not mean you cannot remain independent in your home with a little extra support.

How We Use Cookies

Terms And Conditions

By using our website, you confirm that you accept these terms and conditions and that you agree to comply with them. The terms and conditions may be altered, changed and superseded at any time without prior warning by updating this information page and by any other legal notices published on this website.

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.