Important Coronavirus Information

In line with Government advice to avoid all non-essential travel due to the Coronavirus, we have made the decision to place all current aids and adaptations temporarily on hold. However, please be aware that if an aid or adaptation will allow you to leave either a hospital or care facility enabling you to live in your own home, these will be carried out as planned.

Please contact us if you believe you have an urgent need for an aid or adaptation.

Minor adaptations

• Grab rails
• Additional bannister rails
• Handrails
• Lever taps
• Half steps
• Widen doors

You can apply for minor works by logging into the tenant portal and requesting minor adaptations in the repairs section.

Major adaptations

• Wet area showers
• Ramps
• Stair lifts

Durham County Council carry out all major works. They will first visit you and recommend adaptations that will help you to live more comfortably.

What if my home cannot be adapted?

If your home cannot be adapted or it is unreasonable to do so, re-housing may be offered as an alternative solution. We will support you throughout this process to help you find the perfect home to suit your needs.

If you need further information regarding our Aids and Adaptations service, please contact us.

Other ways we can help

If you are experiencing any of the following, please contact us:

• Difficulties in your home because of a disability or mobility problem
• Domestic Abuse
• Problems with your finances
• Difficulties with drug or alcohol dependency
• Poor mental health
• Feelings of isolation

How to request equipment

You can request support equipment by contacting Social Care Direct. However, if you have been in your property less than 3 months and require support equipment, please contact us.