Money Support
We can help you make the most out of your money by providing expert financial support from budgeting and benefits to insurance and energy advice.
Read the full Arrears Management, Customer Vulnerability, Service Charge policy or our summarised versions below.
Arrears Management Summarised Policy Customer Vulnerability Summarised Policy Service Charge Summarised Policy
Latest Support
Need help with your water bill?
If you are on a low income or receive Pension Credit, there are options for you to reduce your water bill by up to 40%.
You can check if you are eligible by speaking with your water company or visiting their website and searching for their Low Income Discount eligibility checker. If you pay water rates through your rent, ask our Money Support Team to find out if you are eligible.
If you have a water meter, Northumbrian Water have a range of services including water saving tips and financial support.
Changes to Limited Capability for Work-Related Activity
The Government has announced changes to Limited Capability for Work-Related Activity (LCWRA) effective from 6 April 2026. LCWRA is an additional monthly payment for Universal Credit recipients who have a long-term health condition, are assessed as unable to work, and provide medical evidence through a Work Capability Assessment.
Currently, if you receive LCWRA, you will not be affected by the changes. However, for new claimants, the payment will decrease from £423.27 to £217.26 per month starting April 2026. Apply for LCWRA as soon as possible due to a three-month payment wait and report your health condition clearly in your Universal Credit application.
Getting winter ready
As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.
We’re here to help you prepare for winter and manage rising costs. Our Money Support team can guide you with budgeting, benefits, and finding extra help. We also work with local partners and share details of government schemes to make things easier for you.
We want to make staying warm and comfortable simple and affordable.
Emergency Support
If you are struggling to afford food, gas, or electricity, help is available right away. We can help you find local services that offer quick, practical support when you need it most.
Universal Credit
Universal Credit can feel confusing, but you don’t have to work it out alone. We can guide you through what it is, how to apply, and what to do if something goes wrong.
Government Support and Grants
There is a rising demand for grants and most organisations use an eligibility criteria to ensure the money is used appropriately.
You can check for grants you are eligible for by using the Government Grant Finder.
Most local authorities also offer welfare support for white goods. Speak to our Money Support Team for advice and help to apply.
Benefits Advice
An estimated £1.33 billion in benefits goes unclaimed in the North East every year. There are many reasons for this including, lack of awareness, complex systems and people feeling too ashamed or embarrassed to ask for support. Make sure you’re not missing out by using our handy Benefits Calculator to find out if you are receiving all the support, you are eligible for.
Need more help?
Our Money Support Team are here to guide you through the process. Whether you need help understanding your results or applying for benefits, we are just a call or click away.
Work and Training Support
Looking for a job or wanting to learn new skills? We can connect you with training, courses, and support to help you move forward.
Debt Support
If you are worried about money you owe, you are not alone. We can help you understand your options and find safe, trusted advice to get you back on track.
Energy Advice
Small changes at home can help lower your bills. We offer simple tips and support to help you use less energy and save money.
Budgeting
Want help making your money last longer? We can share easy ways to plan your budget, manage spending, and feel more in control.
