Our people case study - Hallie Smith, Housing Apprentice

In September  2025, Hallie joined our Housing and Communities team as a Housing Apprentice, eager to build her experience in a role that puts people at the heart of her work. 

Since starting, she has contributed to a number of key tasks, particularly supporting the garage programmes. Hallie has helped prepare and update customer letters and notices, ensuring information is accurate, timely and easy to understand. Hallie has also been involved in a range of development opportunities and team activities — from project meetings to apprentice events.