Our people case study - Holly Tupling

Our apprentice Holly Tupling at her desk

Holly is in her second year as an apprentice with us having studied at Whitworth Park Academy and successfully passed her GCSE's in 2023.

With her eagerness to assist others and her love for learning, Holly applied to join our Customer Experience Academy, which is a partnership program with Whitworth Park Academy. The program is designed to help students who are interested in customer experience to develop skills and gain experience in a working environment. Holly is one of our Customer Service Apprentices and is currently studying towards a Level 3 Business Administration qualification.

Her contribution to the team is highly valued. This role has brought her out of her shell and she has established strong bonds with her team, as well as with customers and tenants who contact us via telephone or digitally.

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"I love the people on my team, they are all very supportive and if I need anything I know I can lean on them. It's such an interesting role being in customer services because not one query is the same and I love speaking to all of our tenants"

More case studies

Evan Smith - Paralegal Apprentice

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Evie Sands - Executive Support Apprentice

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Ellie Redhead - Building Surveyor Apprentice

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Louie Smith - Joinery Apprentice

Read Louie's Story

Myles Gardner - Joinery Apprentice

Read Myles' Story

Holly Tupling - Customer Services Apprentice

Read Holly's Story

Our people case study - Reece O'Dwyer

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Our people case study - Abi Wilson

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How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.