About Us

Plan A sets out our work for the next three years. It’s rooted in ambition, driven by data and customer insight, and ensures a relentless focus on improving lives through sustainable homes and communities.

Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.

In 2023, the Regulator for Social Housing (RSH) introduced a set of 22 performance measures to assess how you, our tenants, feel about us as your landlord and how you think we can improve.

Our first-year results have been verified by an independent auditor.

We are pleased to present our reports together with the audited financial statements. The Strategic Reports have been prepared in accordance with the principles set out in paragraph 4.7 of the 2018 SORP for Registered Social Housing Providers.

As a social housing provider we aim to make a difference to our communities and customers. We recognise the part we can play in decarbonisation and sustainability to create a better future for us all.

We are committed to taking positive climate and ecological action through our Planet A Strategy. We are embedding environmental sustainability into all our operations to reduce our environmental impacts and carbon emissions.

We are delighted to be one of the 17 housing associations, local authorities and Arms Length Management Organisations (ALMOs) coming together to achieve shared goals to improve communities and to deliver more social housing.

We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

Find out how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.h to success. It's flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make.

Our Value for Money report is an annual assessment we undertake to assess how resources are being used and to ensure we provide the best services at the best prices.

We are delivering 521 new homes over the period 2023 to 2026 with funding secured from the Homes England funding Affordable Homes Programme, and publish quarterly reports here on all spend over £500 related to the development of these homes.

Our employees follow policies and procedures to ensure that we provide you with a great customer experience and to demonstrate that we operate fairly, transparently and efficiently.

Find out senior level employees roles and responsibilities in relation to our services.