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Complaints and Feedback

 If you feel that we’ve let you down, please let us know and we will do our best to put things right again.

Frequently asked Questions

How do I make a complaint or provide feedback?

To find out more about the different ways you can share your views or make a complaint, please visit our complaints and feedback section.

How do I report anti-social behaviour?

If you are experiencing Anti Social Behaviour or wish to report an incident that has occurred, please contact us by completing the anti-social behaviour form.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.


  • Complaints and Feedback

    You can share your views about Livin to help us improve the services we provide.

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  • Privacy and Cookies

    In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

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  • Our Policies

    You will find our policies here. Durham Key Options Lettings Policy Customer Complaints, Feedback and Compensation Policy Equality, Diversity and Inclusion Policy Anti Social Behaviour Policy Anti Bribery and Corruption Policy Anti Fraud and Corruption Policy Tenancy Sustainment and Management Policy Local Lettings Policy Financial Conduct Authority Complaints Policy Customer Voice and Engagement Policy Safeguarding Policy Death of a Tenant Policy

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  • Making a Complaint

    Use this form to make a complaint.

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  • Contact Us

    We'd love to hear from you! Our friendly Customer Services team will deal with your request within one working day.

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  • Delivering a brilliant customer experience

    Plan A is our map to a better future, previously business strategy to deliver a brilliant customer experience

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  • Frequently Asked Questions

    Our frequently asked questions give you all the answers you need to be able to solve your query.

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