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Plan A

Plan A

There's no Plan B. There's no Planet B either. It sets out ideas for the future. It aims to deliver a brilliant customer experience. It sets out 23 ambitious challenges. It's radical and realistic. It sets out a path to success. It's flexible. It can cope with the things we do not yet know. We are one team. Plan A is our map to a better future. It's the next step in our journey.

Frequently asked Questions

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

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  • Privacy and Cookies

    In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

    Home / Privacy and Cookies
  • About Us

    We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities.

    Home / About Us
  • Money Support

    From budgeting and benefits to insurance and energy advice. We can help you make the most out of your money by providing expert financial support.

    Home / Support / Money Support
  • Our Board

    Meet our Board members and view the committee make up.

    Home / About Us / Our Board
  • Community

    Our communities are at the heart of what we do. Find out more about the community support available to you and your local community, to help to improve lives.

    Home / Community
  • Home Support

    We can support you to accessing and receiving the best support possible to help you to remain comfortable in your home.

    Home / Support / Home Support
  • Building and acquiring homes

    Plan A is our map to a better future, previously business strategy, building and acquiring homes

    Home / About Us / Plan A / Building and acquiring homes
  • Looking After Your Home

    To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

    Home / Your Home / Looking After Your Home
  • Frequently Asked Questions

    Our frequently asked questions give you all the answers you need to be able to solve your query.

    Home / Frequently Asked Questions
  • Domestic Abuse

    Find out more about what help and services are available if you or someone you know is a victim of domestic abuse.

    Home / Support / Domestic Abuse
  • Maintaining strong finances and governance

    Plan A is our map to a better future, previously business strategy to enable us to maintain strong fincnaces and governance

    Home / About Us / Plan A / Maintaining strong finances and governance
  • Our People

    Meet our Leadership Team made up of Colin Steel, Alan Boddy, Sean Brodie, Helen Darby, Peter Camp and Graham Darby.

    Home / About Us / Our People
  • Performance

    Our performance is aligned to Plan A to ensure we deliver efficient and effective services.

    Home / About Us / Performance
  • Delivering a brilliant customer experience

    Plan A is our map to a better future, previously business strategy to deliver a brilliant customer experience

    Home / About Us / Plan A / Delivering a brilliant customer experience
  • Plan A

    Plan A is our map to a better future, previously business strategy.

    Home / About Us / Plan A
  • Supporting sustainable tenancies

    Plan A is our map to a better future, previously business strategy to deliver support sustainable tenancies

    Home / About Us / Plan A / Supporting sustainable tenancies
  • Providing quality homes

    Plan A is our map to a better future, previously business strategy to help provide quality homes

    Home / About Us / Plan A / Providing quality homes
  • Report A Repair

    Report and book your repairs quickly and easily, and one of our friendly operatives will visit your home at a time to suit you.

    Home / Your Home / Report A Repair
  • Community Projects

    Read about our community projects, which include York Hill, Western Area and The Courts Regeneration.

    Home / Community / Community Projects
  • 2019

    See our 2019 news, press releases and events

    Home / News / 2019
  • 2018

    See our 2018 news, press releases and events

    Home / News / 2018
  • Rent Account Home / Frequently Asked Questions / Rent Account
  • Rent Increase Home / Frequently Asked Questions / Rent Increase
  • Enabling employees to flourish

    Plan A is our map to a better future, previously business strategy, enabling employees to flourish

    Home / About Us / Plan A / Enabling employees to flourish
  • Community Development on Western, Newton Aycliffe

    Find out more about the Western Area community regeneration project, Newton Aycliffe.

    Home / Community / Community Projects / Community Development on Western, Newton Aycliffe
  • Moving In

    Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

    Home / Your Home / Moving In
  • Fraud

    We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

    Home / Fraud
  • Background

    Plan A is our map to a better future, previously business strategy.

    Home / About Us / Plan A / Background
  • Garages

    We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you need.

    Home / Garages
  • Anti-Social Behaviour

    If you are experiencing anti-social behaviour or wish to report an incident that has occurred, we can help.

    Home / Community / Anti-Social Behaviour
  • Your Home

    Everything you need to know about moving in, paying your rent, reporting your repairs, looking after your home and ending your tenancy.

    Home / Your Home
  • Contact Us

    We'd love to hear from you! Our friendly Customer Services team will deal with your request within one working day.

    Home / Contact Us
  • Repairs Home / Frequently Asked Questions / Repairs
  • Other

    This includes property alterations, anti-social behaviour, right to buy and right to acquire.

    Home / Frequently Asked Questions / Other
  • Shildon chairman lays out ambitious plans for the Northern League club Home / News / 2019 / Shildon chairman lays out ambitious plans for the Northern League club
  • Enabling strong communities

    Plan A is our map to a better future, previously business strategy to enable strong communities

    Home / About Us / Plan A / Enabling strong communities
  • Livin team grows with new appointments

    Local housing provider, Livin has announced additional key appointments in its housing and property teams. David Rafferty and Paul Thompson, both from strong social housing backgrounds, joined Livin this week as head of housing management and head of property services.

    Home / News / 2020 / Livin team grows with new appointments
  • Complaints and Feedback

    You can share your views about Livin to help us improve the services we provide.

    Home / Complaints and Feedback
  • Shared Ownership

    Shared Ownership can help you to take the first steps to owning your own home.

    Home / Shared Ownership
  • Universal Credit

    Are you a tenant looking to apply for Universal Credit? Our friendly Financial Wellbeing Advisors are here to help and support you throughout your claim.

    Home / Support / Universal Credit
  • HomeSwap

    You can register your home for HomeSwap through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

    Home / HomeSwap
  • Our Policies

    You will find our policies here. Durham Key Options Lettings Policy Customer Complaints, Feedback and Compensation Policy Equality, Diversity and Inclusion Policy Anti Social Behaviour Policy Anti Bribery and Corruption Policy Anti Fraud and Corruption Policy Tenancy Sustainment and Management Policy Local Lettings Policy Financial Conduct Authority Complaints Policy Customer Voice and Engagement Policy Safeguarding Policy Death of a Tenant Policy

    Home / About Us / Our Policies
  • Applying for a home Home / Frequently Asked Questions / Applying for a home
  • New approach to meeting housing needs in local communities Home / News / 2019 / New approach to meeting housing needs in local communities
  • Appointments available on an evening and at the weekend Home / News / 2018 / Appointments available on an evening and at the weekend
  • Development plan delivers 300 new affordable homes Home / News / 2018 / Development plan delivers 300 new affordable homes
  • Community Regeneration Fund

    Our Community Regeneration Fund supports projects that make an economic or social difference and help to improve lives.

    Home / Community / Community Regeneration Fund
  • Economic Projects

    Read about our economic projects, which include the Ladder Centre, Shildon Alive and Children's Blessings.

    Home / Community / Community Regeneration Fund / Economic Projects
  • Getting Involved

    How to get involved and give feedback.

    Home / About Us / Getting Involved
  • Report Anti-Social Behaviour

    If you are experiencing anti-social behaviour or wish to report an incident that has occurred, we can help.

    Home / Report Anti-Social Behaviour
  • Accessibility Home / Accessibility
  • Rent is changing for all tenants Home / Rent is changing for all tenants
  • York Hill Regeneration

    Find out more about the success of the York Hill community regeneration project.

    Home / Community / Community Projects / York Hill Regeneration
  • Community Regeneration Fund Application

    Apply for funding here.

    Home / Community / Community Regeneration Fund / Community Regeneration Fund Application
  • Healthy activities club praised by parents Home / News / 2019 / Healthy activities club praised by parents
  • Teams shortlisted for CIH awards Home / News / 2019 / Teams shortlisted for CIH awards
  • Livin and Cirrus win EE Award Home / News / 2018 / Livin and Cirrus win EE Award
  • Pay Your Rent

    Make a payment, check your rent account or request money support here. From budgeting to help with benefits, we can help.

    Home / Your Home / Pay Your Rent
  • Employment Support

    We can help you to improve your CV, develop your skills and find a job that is right for you.

    Home / Support / Employment Support
  • Jubilee Fields Estate and The Courts Regeneration, Shildon

    Find out about the regeneration underway at The Courts in Shildon.

    Home / Community / Community Projects / Jubilee Fields Estate and The Courts Regeneration, Shildon
  • Support

    We have many support offers to help our tenants to live comfortably and feel safe in their homes. For home, money or employment support, please get in touch.

    Home / Support
  • Home

    Local housing provider currently managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.

    Home /
  • Tender Opportunities

    Visit MyTenders to view any current tender opportunities, you can also sign up to receive alerts from MyTenders.

    Home / Tender Opportunities
  • Why choose a career with us?

    Choose a career with Livin and benefit from our learning and development opportunities and excellent staff rewards.

    Home / About Us / Why choose a career with us?
  • Managing your Tenancy Home / Frequently Asked Questions / Managing your Tenancy
  • Customer Feedback Home / Frequently Asked Questions / Customer Feedback
  • Social Projects

    Read about the social projects funded by the Community Regeneration Fund, which include the Dementia Cafe and The ARK.

    Home / Community / Community Regeneration Fund / Social Projects
  • Environmental Projects

    Read about the environmental projects funded by the Community Regeneration Fund, which include the Naturally Cornforth project.

    Home / Community / Community Regeneration Fund / Environmental Projects
  • Local children enjoy free Easter activities at Shildon AFC Home / News / 2019 / Local children enjoy free Easter activities at Shildon AFC
  • Summer holiday activities boosted by new partnership Home / News / 2019 / Summer holiday activities boosted by new partnership
  • First modular homes for Newton Aycliffe Home / News / 2019 / First modular homes for Newton Aycliffe
  • Tenant app proves a hit with customers Home / News / 2018 / Tenant app proves a hit with customers
  • Another step forward towards a dementia friendly community in Shildon Home / News / 2018 / Another step forward towards a dementia friendly community in Shildon
  • Shared Ownership available in Sedgefield Home / News / 2018 / Shared Ownership available in Sedgefield
  • Stunning new build bungalows available through Shared Ownership in Sedgefield Home / News / 2018 / Stunning new build bungalows available through Shared Ownership in Sedgefield
  • Tenant app sends online transactions soaring Home / News / 2020 / Tenant app sends online transactions soaring
  • Ending Your Tenancy

    If the time has come to end your tenancy, you can find out how here.

    Home / Your Home / Ending Your Tenancy
  • Coronavirus COVID-19

    Coronavirus, Coronavirus update, Livin Coronavirus information, landlord Coronavirus help,

    Home / Coronavirus COVID-19
  • Terms and Conditions

    By using our website and other relevant channels, you confirm that you agree to accept and comply with our terms and conditions.

    Home / Terms and Conditions
  • Apply for a Livin home Home / Apply for a Livin home
  • Report Domestic Abuse Home / Report Domestic Abuse
  • Garage Application Home / Garage Application
  • Thank you for submitting a form Home / Thank you for submitting a form
  • 2020

    See our 2020 news, press releases and events

    Home / News / 2020
  • New Tenants Home / Frequently Asked Questions / New Tenants
  • Gas Servicing Home / Frequently Asked Questions / Gas Servicing
  • Skills Foundation

    Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.

    Home / Support / Employment Support / Skills Foundation
  • Work clubs

    Join a work club and connect with people in your community. The club can help you search for jobs, prepare your CV and practice your interview skills.

    Home / Support / Employment Support / Work clubs
  • New homes for independent living taking shape in Ferryhill Home / News / 2019 / New homes for independent living taking shape in Ferryhill
  • Shildon estate regeneration consultation reaches next phase Home / News / 2019 / Shildon estate regeneration consultation reaches next phase
  • Customers set to benefit from refinancing deal Home / News / 2019 / Customers set to benefit from refinancing deal
  • £7.2million invested to build much needed homes for rent

    Over £7.2 million is being invested by local housing provider Livin, in an additional  47 much needed homes for rent at Travellers and Clarence Green, Newton Aycliffe, bringing the total number of new homes in the locality to 65.

    Home / News / 2020 / £7.2million invested to build much needed homes for rent
  • Tenant welcomed on board at Livin

    Sheila Rooney, from Chilton has a wealth of experience in health and wellbeing, having worked at Northumbria University teaching health science, after a long career as a heart and chest nurse.  She volunteered at the Citizens Advice Bureau for eight years, spent four years as a non-executive director at the NHS Primary Care Trust and worked across East Durham to aid people back into work through condition management.

    Home / News / 2020 / Tenant welcomed on board at Livin
  • Have A Go Fund Application Form Home / Community / Community Projects / Community Development on Western, Newton Aycliffe / Have A Go Fund Application Form
  • People the Memory Café has helped

    Read about the support provided for the Shildon community by the Memory Café.

    Home / Community / Community Regeneration Fund / Social Projects / People the Memory Café has helped
  • Homes England funding

    Homes England is the non-departmental public body that funds new affordable housing in England. It was founded on 1 January 2018 to replace the Homes and Communities Agency.

    Home / About Us / Homes England funding
  • Request for Money Support

    If you're in financial difficulties, get the help you need by requesting support from our friendly Financial Wellbeing Advisors.

    Home / Support / Money Support / Request for Money Support
  • Bereavement Form

    You can let us know about a bereavement by completing our bereavement form.

    Home / Your Home / Ending Your Tenancy / Bereavement Form
  • Local housing provider shows its colours for Bradley Home / News / 2019 / Local housing provider shows its colours for Bradley
  • Tender Opportunity Home / News / 2019 / Tender Opportunity
  • Spennymoor students campaigning to help local foodbanks Home / News / 2019 / Spennymoor students campaigning to help local foodbanks
  • Rent to buy homes snapped up in days Home / News / 2018 / Rent to buy homes snapped up in days
  • A happy and healthy start to the day for local children Home / News / 2018 / A happy and healthy start to the day for local children
  • Local Community to benefit from Club Sponsorship Home / News / 2018 / Local Community to benefit from Club Sponsorship
  • Livin Step up to the Plate Home / News / 2018 / Livin Step up to the Plate
  • Rent to buy open day success Home / News / 2018 / Rent to buy open day success
  • Shildon youth team enjoy match day experience Home / News / 2018 / Shildon youth team enjoy match day experience
  • Funding donated to replenish foodbanks Home / News / 2018 / Funding donated to replenish foodbanks
  • For Sale, Shared Ownership, Commercial message Home / For Sale, Shared Ownership, Commercial message
  • Development information Home / Development information
  • Request for Employment Support

    Looking to get into employment? We can help you to improve your CV, develop your skills and find a job that is right for you.

    Home / Request for Employment Support
  • Search Results Home / Search Results
  • Request New Tenant Gas and Electric Check Home / Request New Tenant Gas and Electric Check
  • Request a Bin Home / Request a Bin
  • Making a Complaint

    Use this form to make a complaint.

    Home / Complaints and Feedback / Making a Complaint
  • Providing Feedback

    Give us your feedback by completing this form.

    Home / Complaints and Feedback / Providing Feedback
  • Register Your Interest - For Sale Home / Contact Us / Register Your Interest - For Sale
  • Contact us form Home / Contact Us / Contact us form
  • Register Your Interest - Developments Home / Contact Us / Register Your Interest - Developments
  • IT vacancy

    It Vacancy, Jobs at Livin

    Home / News / 2020 / IT vacancy
  • Current Vacancies

    Recruiting skilled and experience people into housing jobs

    Home / About Us / Current Vacancies
  • Sector statement on Coronavirus crisis

    Sector statement on Coronavirus crisis National Housing Federation

    Home / News / 2020 / Sector statement on Coronavirus crisis
  • Open spaces and grass cutting

    For information on grass cutting, trees and maintenance of open spaces in your community.

    Home / Community / Open spaces and grass cutting