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Frequently asked questions

How do I apply for a Livin home?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting Durham Key Options. If you’re still unsure how to do this, you can watch our helpful video which talks you through the process.

We have a small number of homes which are located outside Durham, these are all advertised through the Compass Choice Based Lettings scheme in Teesside; Compass is similar to Durham Key Options but we do not process applications registered for this scheme. If you wish to register an application for homes advertised in this area, please apply directly with Compass.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

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      • Improving Your Community

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      • Manage Your Home

      • Pay Your Rent
      • Report A Repair

      • Improving Your Community

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      • Money Support
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  • Home

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  • About Us

    https://www.livin.co.uk/about-us/

    Home / About Us
  • Why choose a career with us?

    https://www.livin.co.uk/about-us/why-choose-a-career-with-us/

    Home / About Us / Why choose a career with us?
  • Getting Involved

    https://www.livin.co.uk/about-us/getting-involved/

    Home / About Us / Getting Involved
  • Our People

    https://www.livin.co.uk/about-us/our-people/

    Home / About Us / Our People
  • Our Board

    https://www.livin.co.uk/about-us/our-board/

    Home / About Us / Our Board
  • Our Policies

    https://www.livin.co.uk/about-us/our-policies/

    Home / About Us / Our Policies
  • Plan A

    https://www.livin.co.uk/about-us/plan-a/

    Home / About Us / Plan A
  • Background

    https://www.livin.co.uk/about-us/plan-a/background/

    Home / About Us / Plan A / Background
  • Delivering a brilliant customer experience

    https://www.livin.co.uk/about-us/plan-a/delivering-a-brilliant-customer-experience/

    Home / About Us / Plan A / Delivering a brilliant customer experience
  • Supporting sustainable tenancies

    https://www.livin.co.uk/about-us/plan-a/supporting-sustainable-tenancies/

    Home / About Us / Plan A / Supporting sustainable tenancies
  • Providing quality homes

    https://www.livin.co.uk/about-us/plan-a/providing-quality-homes/

    Home / About Us / Plan A / Providing quality homes
  • Enabling strong communities

    https://www.livin.co.uk/about-us/plan-a/enabling-strong-communities/

    Home / About Us / Plan A / Enabling strong communities
  • Building and acquiring homes

    https://www.livin.co.uk/about-us/plan-a/building-and-acquiring-homes/

    Home / About Us / Plan A / Building and acquiring homes
  • Enabling employees to flourish

    https://www.livin.co.uk/about-us/plan-a/enabling-employees-to-flourish/

    Home / About Us / Plan A / Enabling employees to flourish
  • Maintaining strong finances and governance

    https://www.livin.co.uk/about-us/plan-a/maintaining-strong-finances-and-governance/

    Home / About Us / Plan A / Maintaining strong finances and governance
  • Homes England Funding

    https://www.livin.co.uk/about-us/homes-england-funding/

    Home / About Us / Homes England Funding
  • Current Vacancies

    https://www.livin.co.uk/about-us/current-vacancies/

    Home / About Us / Current Vacancies
  • Performance

    https://www.livin.co.uk/about-us/performance/

    Home / About Us / Performance
  • News

    https://www.livin.co.uk/about-us/news/

    Home / About Us / News
  • 2021

    https://www.livin.co.uk/about-us/news/2021/

    Home / About Us / News / 2021
  • A happier festive period for many in County Durham

    https://www.livin.co.uk/about-us/news/2021/a-happier-festive-period-for-many-in-county-durham/

    Home / About Us / News / 2021 / A happier festive period for many in County Durham
  • 2020

    https://www.livin.co.uk/about-us/news/2020/

    Home / About Us / News / 2020
  • £7.2million invested to build much needed homes for rent

    https://www.livin.co.uk/about-us/news/2020/72million-invested-to-build-much-needed-homes-for-rent/

    Home / About Us / News / 2020 / £7.2million invested to build much needed homes for rent
  • Tenant welcomed on board at Livin

    https://www.livin.co.uk/about-us/news/2020/tenant-welcomed-on-board-at-livin/

    Home / About Us / News / 2020 / Tenant welcomed on board at Livin
  • Livin team grows with new appointments

    https://www.livin.co.uk/about-us/news/2020/livin-team-grows-with-new-appointments/

    Home / About Us / News / 2020 / Livin team grows with new appointments
  • IT vacancy

    https://www.livin.co.uk/about-us/news/2020/it-vacancy/

    Home / About Us / News / 2020 / IT vacancy
  • Tenant app sends online transactions soaring

    https://www.livin.co.uk/about-us/news/2020/tenant-app-sends-online-transactions-soaring/

    Home / About Us / News / 2020 / Tenant app sends online transactions soaring
  • Sector statement on Coronavirus crisis

    https://www.livin.co.uk/about-us/news/2020/sector-statement-on-coronavirus-crisis/

    Home / About Us / News / 2020 / Sector statement on Coronavirus crisis
  • Community makes Easter possible for hundreds of Children

    https://www.livin.co.uk/about-us/news/2020/community-makes-easter-possible-for-hundreds-of-children/

    Home / About Us / News / 2020 / Community makes Easter possible for hundreds of Children
  • Foodbanks able to keep on delivering

    https://www.livin.co.uk/about-us/news/2020/foodbanks-able-to-keep-on-delivering/

    Home / About Us / News / 2020 / Foodbanks able to keep on delivering
  • Reassurance for Livin tenants needing essential gas servicing visits

    https://www.livin.co.uk/about-us/news/2020/reassurance-for-livin-tenants-needing-essential-gas-servicing-visits/

    Home / About Us / News / 2020 / Reassurance for Livin tenants needing essential gas servicing visits
  • Livin reaches out to older and vulnerable tenants

    https://www.livin.co.uk/about-us/news/2020/livin-reaches-out-to-older-and-vulnerable-tenants/

    Home / About Us / News / 2020 / Livin reaches out to older and vulnerable tenants
  • Money support advice helps Livin tenants

    https://www.livin.co.uk/about-us/news/2020/money-support-advice-helps-livin-tenants/

    Home / About Us / News / 2020 / Money support advice helps Livin tenants
  • New rental homes coming to Sedgefield

    https://www.livin.co.uk/about-us/news/2020/new-rental-homes-coming-to-sedgefield/

    Home / About Us / News / 2020 / New rental homes coming to Sedgefield
  • First virtual garden competition ‘Blooming Marvellous’

    https://www.livin.co.uk/about-us/news/2020/first-virtual-garden-competition-blooming-marvellous/

    Home / About Us / News / 2020 / First virtual garden competition ‘Blooming Marvellous’
  • Livin raises £5,000 for treasured employee’s charity

    https://www.livin.co.uk/about-us/news/2020/livin-raises-5-000-for-treasured-employee-s-charity/

    Home / About Us / News / 2020 / Livin raises £5,000 for treasured employee’s charity
  • Over 300 homes safely let during pandemic

    https://www.livin.co.uk/about-us/news/2020/over-300-homes-safely-let-during-pandemic/

    Home / About Us / News / 2020 / Over 300 homes safely let during pandemic
  • New build rental homes coming to Ferryhill

    https://www.livin.co.uk/about-us/news/2020/new-build-rental-homes-coming-to-ferryhill/

    Home / About Us / News / 2020 / New build rental homes coming to Ferryhill
  • Hundreds download Livin app during lockdown

    https://www.livin.co.uk/about-us/news/2020/hundreds-download-livin-app-during-lockdown/

    Home / About Us / News / 2020 / Hundreds download Livin app during lockdown
  • Housing support service for tenants

    https://www.livin.co.uk/about-us/news/2020/housing-support-service-for-tenants/

    Home / About Us / News / 2020 / Housing support service for tenants
  • Work success for dozens of tenants during pandemic

    https://www.livin.co.uk/about-us/news/2020/work-success-for-dozens-of-tenants-during-pandemic/

    Home / About Us / News / 2020 / Work success for dozens of tenants during pandemic
  • Christmas cheer for the people of Newton Aycliffe

    https://www.livin.co.uk/about-us/news/2020/christmas-cheer-for-the-people-of-newton-aycliffe/

    Home / About Us / News / 2020 / Christmas cheer for the people of Newton Aycliffe
  • Spennymoor students help replenish much needed stocks at local foodbanks

    https://www.livin.co.uk/about-us/news/2020/spennymoor-students-help-replenish-much-needed-stocks-at-local-foodbanks/

    Home / About Us / News / 2020 / Spennymoor students help replenish much needed stocks at local foodbanks
  • 2019

    https://www.livin.co.uk/about-us/news/2019/

    Home / About Us / News / 2019
  • New homes for independent living taking shape in Ferryhill

    https://www.livin.co.uk/about-us/news/2019/new-homes-for-independent-living-taking-shape-in-ferryhill/

    Home / About Us / News / 2019 / New homes for independent living taking shape in Ferryhill
  • Shildon estate regeneration consultation reaches next phase

    https://www.livin.co.uk/about-us/news/2019/shildon-estate-regeneration-consultation-reaches-next-phase/

    Home / About Us / News / 2019 / Shildon estate regeneration consultation reaches next phase
  • Local children enjoy free Easter activities at Shildon AFC

    https://www.livin.co.uk/about-us/news/2019/local-children-enjoy-free-easter-activities-at-shildon-afc/

    Home / About Us / News / 2019 / Local children enjoy free Easter activities at Shildon AFC
  • Customers set to benefit from refinancing deal

    https://www.livin.co.uk/about-us/news/2019/customers-set-to-benefit-from-refinancing-deal/

    Home / About Us / News / 2019 / Customers set to benefit from refinancing deal
  • Healthy activities club praised by parents

    https://www.livin.co.uk/about-us/news/2019/healthy-activities-club-praised-by-parents/

    Home / About Us / News / 2019 / Healthy activities club praised by parents
  • Shildon chairman lays out ambitious plans for the Northern League club

    https://www.livin.co.uk/about-us/news/2019/shildon-chairman-lays-out-ambitious-plans-for-the-northern-league-club/

    Home / About Us / News / 2019 / Shildon chairman lays out ambitious plans for the Northern League club
  • Local housing provider shows its colours for Bradley

    https://www.livin.co.uk/about-us/news/2019/local-housing-provider-shows-its-colours-for-bradley/

    Home / About Us / News / 2019 / Local housing provider shows its colours for Bradley
  • Summer holiday activities boosted by new partnership

    https://www.livin.co.uk/about-us/news/2019/summer-holiday-activities-boosted-by-new-partnership/

    Home / About Us / News / 2019 / Summer holiday activities boosted by new partnership
  • First modular homes for Newton Aycliffe

    https://www.livin.co.uk/about-us/news/2019/first-modular-homes-for-newton-aycliffe/

    Home / About Us / News / 2019 / First modular homes for Newton Aycliffe
  • Tender Opportunity

    https://www.livin.co.uk/about-us/news/2019/tender-opportunity/

    Home / About Us / News / 2019 / Tender Opportunity
  • New approach to meeting housing needs in local communities

    https://www.livin.co.uk/about-us/news/2019/new-approach-to-meeting-housing-needs-in-local-communities/

    Home / About Us / News / 2019 / New approach to meeting housing needs in local communities
  • Teams shortlisted for CIH awards

    https://www.livin.co.uk/about-us/news/2019/teams-shortlisted-for-cih-awards/

    Home / About Us / News / 2019 / Teams shortlisted for CIH awards
  • Spennymoor students campaigning to help local foodbanks

    https://www.livin.co.uk/about-us/news/2019/spennymoor-students-campaigning-to-help-local-foodbanks/

    Home / About Us / News / 2019 / Spennymoor students campaigning to help local foodbanks
  • 2018

    https://www.livin.co.uk/about-us/news/2018/

    Home / About Us / News / 2018
  • Rent to buy homes snapped up in days

    https://www.livin.co.uk/about-us/news/2018/rent-to-buy-homes-snapped-up-in-days/

    Home / About Us / News / 2018 / Rent to buy homes snapped up in days
  • Tenant app proves a hit with customers

    https://www.livin.co.uk/about-us/news/2018/tenant-app-proves-a-hit-with-customers/

    Home / About Us / News / 2018 / Tenant app proves a hit with customers
  • Livin and Cirrus win EE Award

    https://www.livin.co.uk/about-us/news/2018/livin-and-cirrus-win-ee-award/

    Home / About Us / News / 2018 / Livin and Cirrus win EE Award
  • Another step forward towards a dementia friendly community in Shildon

    https://www.livin.co.uk/about-us/news/2018/another-step-forward-towards-a-dementia-friendly-community-in-shildon/

    Home / About Us / News / 2018 / Another step forward towards a dementia friendly community in Shildon
  • Appointments available on an evening and at the weekend

    https://www.livin.co.uk/about-us/news/2018/appointments-available-on-an-evening-and-at-the-weekend/

    Home / About Us / News / 2018 / Appointments available on an evening and at the weekend
  • A happy and healthy start to the day for local children

    https://www.livin.co.uk/about-us/news/2018/a-happy-and-healthy-start-to-the-day-for-local-children/

    Home / About Us / News / 2018 / A happy and healthy start to the day for local children
  • Local Community to benefit from Club Sponsorship

    https://www.livin.co.uk/about-us/news/2018/local-community-to-benefit-from-club-sponsorship/

    Home / About Us / News / 2018 / Local Community to benefit from Club Sponsorship
  • Livin Step up to the Plate

    https://www.livin.co.uk/about-us/news/2018/livin-step-up-to-the-plate/

    Home / About Us / News / 2018 / Livin Step up to the Plate
  • Rent to buy open day success

    https://www.livin.co.uk/about-us/news/2018/rent-to-buy-open-day-success/

    Home / About Us / News / 2018 / Rent to buy open day success
  • Shildon youth team enjoy match day experience

    https://www.livin.co.uk/about-us/news/2018/shildon-youth-team-enjoy-match-day-experience/

    Home / About Us / News / 2018 / Shildon youth team enjoy match day experience
  • Shared Ownership available in Sedgefield

    https://www.livin.co.uk/about-us/news/2018/shared-ownership-available-in-sedgefield/

    Home / About Us / News / 2018 / Shared Ownership available in Sedgefield
  • Stunning new build bungalows available through Shared Ownership in Sedgefield

    https://www.livin.co.uk/about-us/news/2018/stunning-new-build-bungalows-available-through-shared-ownership-in-sedgefield/

    Home / About Us / News / 2018 / Stunning new build bungalows available through Shared Ownership in Sedgefield
  • Development plan delivers 300 new affordable homes

    https://www.livin.co.uk/about-us/news/2018/development-plan-delivers-300-new-affordable-homes/

    Home / About Us / News / 2018 / Development plan delivers 300 new affordable homes
  • Funding donated to replenish foodbanks

    https://www.livin.co.uk/about-us/news/2018/funding-donated-to-replenish-foodbanks/

    Home / About Us / News / 2018 / Funding donated to replenish foodbanks
  • Equality, Diversity and Inclusion

    https://www.livin.co.uk/about-us/equality-diversity-and-inclusion/

    Home / About Us / Equality, Diversity and Inclusion
  • Local offers

    https://www.livin.co.uk/about-us/local-offers/

    Home / About Us / Local offers
  • Annual Report 2019/20

    https://www.livin.co.uk/about-us/annual-report-201920/

    Home / About Us / Annual Report 2019/20
  • Delivering a brilliant customer experience

    https://www.livin.co.uk/about-us/annual-report-201920/delivering-a-brilliant-customer-experience/

    Home / About Us / Annual Report 2019/20 / Delivering a brilliant customer experience
  • Improving your home

    https://www.livin.co.uk/about-us/annual-report-201920/improving-your-home/

    Home / About Us / Annual Report 2019/20 / Improving your home
  • Supporting your tenancy

    https://www.livin.co.uk/about-us/annual-report-201920/supporting-your-tenancy/

    Home / About Us / Annual Report 2019/20 / Supporting your tenancy
  • Improving your community

    https://www.livin.co.uk/about-us/annual-report-201920/improving-your-community/

    Home / About Us / Annual Report 2019/20 / Improving your community
  • Creating new homes

    https://www.livin.co.uk/about-us/annual-report-201920/creating-new-homes/

    Home / About Us / Annual Report 2019/20 / Creating new homes
  • Finance

    https://www.livin.co.uk/about-us/annual-report-201920/finance/

    Home / About Us / Annual Report 2019/20 / Finance
  • Community

    https://www.livin.co.uk/community/

    Home / Community
  • Community Projects

    https://www.livin.co.uk/community/community-projects/

    Home / Community / Community Projects
  • York Hill Regeneration

    https://www.livin.co.uk/community/community-projects/york-hill-regeneration/

    Home / Community / Community Projects / York Hill Regeneration
  • Western Estate, Newton Aycliffe

    https://www.livin.co.uk/community/community-projects/western-estate-newton-aycliffe/

    Home / Community / Community Projects / Western Estate, Newton Aycliffe
  • Have A Go Fund Application

    https://www.livin.co.uk/community/community-projects/western-estate-newton-aycliffe/have-a-go-fund-application/

    Home / Community / Community Projects / Western Estate, Newton Aycliffe / Have A Go Fund Application
  • Jubilee Fields Estate And The Courts Regeneration, Shildon

    https://www.livin.co.uk/community/community-projects/jubilee-fields-estate-and-the-courts-regeneration-shildon/

    Home / Community / Community Projects / Jubilee Fields Estate And The Courts Regeneration, Shildon
  • Community Regeneration Fund

    https://www.livin.co.uk/community/community-regeneration-fund/

    Home / Community / Community Regeneration Fund
  • Community Regeneration Fund Application

    https://www.livin.co.uk/community/community-regeneration-fund/community-regeneration-fund-application/

    Home / Community / Community Regeneration Fund / Community Regeneration Fund Application
  • Economic Projects

    https://www.livin.co.uk/community/community-regeneration-fund/economic-projects/

    Home / Community / Community Regeneration Fund / Economic Projects
  • Social Projects

    https://www.livin.co.uk/community/community-regeneration-fund/social-projects/

    Home / Community / Community Regeneration Fund / Social Projects
  • People the Memory Café has helped

    https://www.livin.co.uk/community/community-regeneration-fund/social-projects/people-the-memory-café-has-helped/

    Home / Community / Community Regeneration Fund / Social Projects / People the Memory Café has helped
  • Environmental Projects

    https://www.livin.co.uk/community/community-regeneration-fund/environmental-projects/

    Home / Community / Community Regeneration Fund / Environmental Projects
  • Open Spaces and Grass Cutting

    https://www.livin.co.uk/community/open-spaces-and-grass-cutting/

    Home / Community / Open Spaces and Grass Cutting
  • Support from community partners

    https://www.livin.co.uk/community/support-from-community-partners/

    Home / Community / Support from community partners
  • Customer Feedback and Complaints

    https://www.livin.co.uk/customer-feedback-and-complaints/

    Home / Customer Feedback and Complaints
  • Making A Complaint Form

    https://www.livin.co.uk/customer-feedback-and-complaints/making-a-complaint-form/

    Home / Customer Feedback and Complaints / Making A Complaint Form
  • Customer Feedback Form

    https://www.livin.co.uk/customer-feedback-and-complaints/customer-feedback-form/

    Home / Customer Feedback and Complaints / Customer Feedback Form
  • Travellers Green, Newton Aycliffe

    https://www.livin.co.uk/property-listings/travellers-green-newton-aycliffe/

    Home / Find a Home / Travellers Green, Newton Aycliffe
  • Coronation Avenue, Shildon

    https://www.livin.co.uk/property-listings/coronation-avenue-shildon/

    Home / Find a Home / Coronation Avenue, Shildon
  • Salters Lane, Sedgefield

    https://www.livin.co.uk/property-listings/salters-lane-sedgefield/

    Home / Find a Home / Salters Lane, Sedgefield
  • King William Court, Spennymoor

    https://www.livin.co.uk/property-listings/king-william-court-spennymoor/

    Home / Find a Home / King William Court, Spennymoor
  • Southside, Ferryhill

    https://www.livin.co.uk/property-listings/southside-ferryhill/

    Home / Find a Home / Southside, Ferryhill
  • Kirkstone Place, Newton Aycliffe 6543

    https://www.livin.co.uk/property-listings/kirkstone-place-newton-aycliffe-6543/

    Home / Find a Home / Kirkstone Place, Newton Aycliffe 6543
  • Whinlatter Place, Newton Aycliffe 11572

    https://www.livin.co.uk/property-listings/whinlatter-place-newton-aycliffe-11572/

    Home / Find a Home / Whinlatter Place, Newton Aycliffe 11572
  • Kirkstone Place, Newton Aycliffe 6515

    https://www.livin.co.uk/property-listings/kirkstone-place-newton-aycliffe-6515/

    Home / Find a Home / Kirkstone Place, Newton Aycliffe 6515
  • The Cotswolds, Chilton

    https://www.livin.co.uk/property-listings/the-cotswolds-chilton/

    Home / Find a Home / The Cotswolds, Chilton
  • Silverdale Place, Newton Aycliffe 1806

    https://www.livin.co.uk/property-listings/silverdale-place-newton-aycliffe-1806/

    Home / Find a Home / Silverdale Place, Newton Aycliffe 1806
  • Kirkstone Place, Newton Aycliffe 6517

    https://www.livin.co.uk/property-listings/kirkstone-place-newton-aycliffe-6517/

    Home / Find a Home / Kirkstone Place, Newton Aycliffe 6517
  • Jubilee Road, Shildon 4390

    https://www.livin.co.uk/property-listings/jubilee-road-shildon-4390/

    Home / Find a Home / Jubilee Road, Shildon 4390
  • Lavender Crescent, Middlestone Moor

    https://www.livin.co.uk/property-listings/lavender-crescent-middlestone-moor/

    Home / Find a Home / Lavender Crescent, Middlestone Moor
  • Palm Road, West Cornforth

    https://www.livin.co.uk/property-listings/palm-road-west-cornforth/

    Home / Find a Home / Palm Road, West Cornforth
  • Support

    https://www.livin.co.uk/support/

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  • Money Support

    https://www.livin.co.uk/support/money-support/

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  • Request For Money Support

    https://www.livin.co.uk/support/money-support/request-for-money-support/

    Home / Support / Money Support / Request For Money Support
  • Ways We're Helping You

    https://www.livin.co.uk/support/money-support/ways-were-helping-you/

    Home / Support / Money Support / Ways We're Helping You
  • Universal Credit

    https://www.livin.co.uk/support/money-support/universal-credit/

    Home / Support / Money Support / Universal Credit
  • Work And Training Support

    https://www.livin.co.uk/support/work-and-training-support/

    Home / Support / Work And Training Support
  • Skills Foundations

    https://www.livin.co.uk/support/work-and-training-support/skills-foundations/

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  • Online Training Opportunities

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  • Update Your Details

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  • Apply For A Livin Home

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  • Coronavirus COVID-19 update to services

    https://www.livin.co.uk/coronavirus-covid-19-update-to-services/

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  • Coronavirus COVID-19 Risk Assessments

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    Home / Coronavirus COVID-19 update to services / Coronavirus COVID-19 Risk Assessments
  • Letting Our Homes - What To Expect

    https://www.livin.co.uk/letting-our-homes-what-to-expect/

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  • Our Legislation and Regulatory requirements

    https://www.livin.co.uk/our-legislation-and-regulatory-requirements/

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  • Early collection of your Direct Debit

    https://www.livin.co.uk/early-collection-of-your-direct-debit/

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  • Together with our community partners

    https://www.livin.co.uk/together-with-our-community-partners/

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Farrell House
Arlington Way, DurhamGate
Spennymoor, County Durham
DL16 6NL

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Livin Housing Limited is an exempt charity and a registered society under the Co-operative and Community Benefit Societies Act 2014, registered in England and Wales with registration number 30568R. Our registered office is at Farrell House, Arlington Way, Durhamgate, Spennymoor, County Durham DL16 6NL. We are authorised and regulated by the Financial Conduct Authority for consumer credit. Livin is a Registered Provider of social housing with the Regulator of Social Housing, registration number L4538. VAT number 945883766.

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